Frequently Asked Questions

Sign up for a free account, click "Start a Fundraiser", tell your story, set a goal amount, and submit it for review. Every fundraiser is reviewed by our team before it goes live — usually within 24–48 hours. You get an email the moment it is approved and ready to receive donations.

Donors can give securely with a debit/credit card or mobile money. All payments are processed by Paystack, a fully licensed payment provider.

Donations are collected securely through Paystack. When your fundraiser has raised funds, you can request a withdrawal from your dashboard anytime — the amount is capped at your available balance, and you choose Mobile Money or your bank account. Withdrawals are processed on a weekly payout cycle, and you will be notified by email at every step (approved, paid, or rejected).

Yes — you can request a withdrawal whenever you want, from your dashboard, on any live fundraiser with an available balance. There is no waiting period and no lock-in. Your request joins the payout queue, which we process on a weekly cycle (payouts typically run every week, so most requests are paid within a few days of approval). You will receive an email the moment your withdrawal is approved and again when it is paid.

When we pay out your withdrawal, the transfer fee depends on how you receive it: 1% of the amount for mobile money (capped at GHS 20), free for transfers to an Ecobank account, and GHS 10 for transfers to other banks. This fee is deducted from your withdrawal amount, so you receive your requested amount minus the transfer fee. It is separate from the 1.95% donation processing fee, which donors pay at checkout. MyOpenHand’s own platform fee is currently waived at launch. When enabled it will be paid by donors at checkout (added to the donation) - it is never deducted from a withdrawal, and it is always disclosed before you donate. Withdrawal requests also have limits so the amount we send can always be paid through Ecobank: the minimum request is GHS 5 for mobile money, GHS 10 for an Ecobank bank account and GHS 20 for a transfer to another bank; the maximum request is GHS 10,000 per transaction.

Fundraisers can submit documents (such as a national ID or registration certificate) for review. Once approved by our team, the fundraiser is marked VERIFIED, signaling to donors that the cause has been vetted.

Fundraisers keep 100% of what they raise - platform fees (when they apply) are paid by donors at checkout. Payment processing is handled by Paystack at 1.95% per transaction and is paid by the donor at checkout — so the fundraiser owner receives exactly what the fundraiser raises. When we introduce a platform fee in the future, it will be added at checkout and paid by the donor - fundraisers still keep 100% of what they raise, and the fee is always shown before you donate. MyOpenHand never adds hidden charges.

Yes. Payments are processed by Paystack with industry-standard encryption. We never store your card details on our servers.

Look for the Verified badge. Every fundraiser displays its progress transparently, and our team reviews verification submissions manually before approval.

Absolutely. NGOs, community groups, churches, schools, and businesses can create fundraisers and verify their organization to build donor trust.