Privacy Policy

1. Information We Collect

When you create an account or a campaign, we collect the information you provide: your name, email address, phone number, and campaign details. When you make a donation, we collect your name (if provided) and email address. When you request a withdrawal, we collect your payout method details (bank or mobile money). Payment card and mobile money details are processed by our payment provider, Paystack, and are never stored on our servers. We also collect basic, anonymous usage statistics (such as page views) through our hosting analytics.

For identity verification (the Verified badge), we collect your full legal name and an ID number. Under the National Identity Register (Amendment) Regulations, 2026 (L.I. 2523), we do not request, accept or retain copies (photographs or scans) of the Ghana Card. Ghana Card numbers are stored only in hashed (non-reversible) form and are never displayed in full. Document images are accepted only for other ID types (Passport, Voter ID, Other) and are used solely for verification review.

2. How We Use Your Information

We use your information to:

• Operate your account and campaigns
• Process and confirm donations and withdrawals
• Send notifications about donations, withdrawals, and campaign status
• Review verification submissions
• Respond to your enquiries and improve the platform

3. Sharing of Information

We do not sell your personal information. We share data only with service providers essential to the platform — including Paystack (payments), SendGrid (email delivery), Arkesel (SMS notifications), Supabase (database and file storage), Vercel (hosting), Cloudflare Turnstile (bot protection), Google Analytics (anonymous usage analytics), and tawk.to (live support chat) — and when required by law.

4. Cookies & Analytics

A consent banner appears on your first visit and controls which analytics run: Cloudflare Web Analytics (cookieless — no personal data, runs automatically) and Vercel Analytics help us understand which pages are visited. Google Analytics and the Meta (Facebook) and TikTok advertising pixels load only if you accept — they set cookies and may track you across websites. If you decline, the site works fully and no identifying trackers load. You can change your choice at any time by clearing your browser's stored data for this site.

5. Data Security

We use industry-standard security measures to protect your data, including encrypted connections and secure storage. No method of transmission is 100% secure, but we work hard to protect your information.

6. Data Retention

We keep your information only as long as we need it:

• Account data — kept while your account is active. If you close your account, we delete your personal data where the law allows.
• KYC / verification records — kept for 5 years after verification, as required by Ghana's Anti-Money Laundering Act, 2020. We do not retain Ghana Card copies, and Ghana Card numbers are stored only in hashed form.
• Donation and payment records — kept for accounting and tax purposes as required by law.
• Removed campaigns — if a campaign is taken down after review, we keep a limited record of the removal for safety and fraud prevention; the campaign is no longer publicly visible.
• Backups — our automated backups may briefly retain copies of data after deletion, for system recovery and security.

When you ask us to delete your personal data, we remove it from the platform and from backups where technically feasible — except where the law requires us to keep it (for example, anti-money-laundering records).

7. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at the address below or use the deletion options in your account dashboard, and we will act on your request promptly.

8. Contact

MyOpenHand is operated by Orbit Max Trading. For any privacy-related questions, email us at info@myopenhand.com.