Refund & Donor Protection
What happens to your donation, and how we protect donors on MyOpenHand.
Every fundraiser is reviewed before going live
No fundraiser becomes publicly visible on MyOpenHand until our team has reviewed it. Fundraisers start as "Under review" and only appear after approval — so donors only ever give to fundraisers we have vetted.
Refunds
If you believe a donation was made to a fraudulent or misrepresented fundraiser, contact us and we will investigate promptly. Where a refund is justified and the funds are still available (held in the Paystack balance and not yet paid out to the organizer), we will refund your donation via Paystack. Where funds have already been paid out, we will pursue recovery from the organizer with your cooperation. To help us act fast, include the fundraiser link and your donation reference from your Paystack receipt.
How to report a concern
Use the contact form or email info@myopenhand.com with the fundraiser link and what you are concerned about. Reports are reviewed by our team, and verified issues may result in the fundraiser being paused, rejected, or removed, and the organizer's access restricted.
How your donation is handled
Payments are processed securely by Paystack using mobile money or card. The donor covers the processing fee (1.95%) at checkout, so the organizer receives exactly what the fundraiser raises. MyOpenHand fundraisers keep 100% of what they raise - if a platform fee applies it is added at checkout and paid by the donor, never taken from the fundraiser.
Platform-organized fundraisers
Fundraisers organized by MyOpenHand (marked "Organized by MyOpenHand") are community funds whose cases are reviewed before any distribution. Payouts from all fundraisers follow the same reviewed withdrawal process.
Chargebacks & disputes
Chargebacks and card disputes are handled by Paystack in line with their terms. Our Support team will cooperate with Paystack and keep you informed throughout.
Need help with a donation?
We are here to help — reach out any time.